This is the privacy notice for vending.woosee.pro — the website you reach by scanning the QR code on a WooSee Smart Fridge. It covers what we do with the information you give us when you ask for a refund, suggest a product, or get in touch.
In short
WooSee Limited ("WooSee", "we", "us") is the data controller for personal data collected through this website.
We collect different information depending on which form you fill in. Each form asks only for what's needed to handle that request.
Refund request
Product suggestion
Help / general message
We do not currently use website analytics or advertising trackers. The site stores your language preference and the machine ID you scanned in your browser's session storage (cleared when you close the tab) so we can keep your context as you move between pages. This data never leaves your device.
We do not collect your full card number, CVV, or PIN — payment is handled by the smart fridge directly through the card networks. We never receive or store these details. The "last 4 digits" field on the refund form is optional and exists only to help us match your transaction in our records faster.
Each piece of data is used for a specific purpose with a specific lawful basis under UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Reviewing and processing your refund request, including contacting you to arrange the refund | Contract — to perform our obligation to you |
| Cross-referencing payment information (last 4 digits, time, machine) against transaction logs to verify the claim | Legitimate interest — preventing fraudulent refund claims |
| Storing photos you upload for refund verification | Legitimate interest — handling your claim accurately |
| Reading your product suggestion and using it to inform restocking decisions | — given when you submit the form |
| Contacting you when a product you suggested gets stocked (only if you ticked "notify me") | — given by ticking the box |
| Reading and replying to your message via the help form | — given when you submit the form |
| Keeping internal records of refunds and complaints for accounting and dispute resolution | Legitimate interest — business record-keeping and legal compliance |
We do not use any of this data for marketing, profiling, or automated decision-making. Submitting a form does not opt you in to anything else.
We share your data only with the third parties that help us run this service:
We do not share your data with advertisers, data brokers, or analytics providers. We do not sell your personal data.
We may disclose information if required by law, by a court order, or to protect our legal rights.
We retain all form submissions — refund requests, product suggestions, help messages, and any photos you've uploaded — for up to 6 years from submission. This matches the UK accounting and tax record-keeping requirement for financial records, and keeps our retention rules consistent across every form.
If you ticked "notify me" on a product suggestion, we'll delete the contact detail as soon as we've notified you the product is stocked, or sooner if you ask. The 6-year limit otherwise applies if we never get to notify you.
You can ask us to delete your data sooner at any time — see "Your rights" below.
Your data is stored and processed within the United Kingdom and the European Economic Area (UK and EU only). We do not currently transfer your personal data outside this region.
If this changes in the future — for example if we add a partner in another country — we will update this notice and ensure appropriate legal safeguards are in place (such as the UK GDPR International Data Transfer Agreement or Standard Contractual Clauses).
Under UK GDPR, you have the right to:
There is no charge to exercise any of these rights. We will respond within one calendar month. Email solo@woosee.pro.
This site does not use third-party cookies, advertising trackers, or web analytics services.
We use the browser's session storage to remember the machine ID from the QR code and your language preference as you navigate between pages. Session storage is cleared automatically when you close the tab. You can clear it at any time through your browser settings.
If you're unhappy with how we've handled your data, please email us first at solo@woosee.pro — we'll do our best to resolve it.
You also have the right to complain to the UK Information Commissioner's Office (ICO):
We may update this notice from time to time — for example if we add new forms or change how a form works. The current version is always available at this page, with the "Last updated" date at the top.